Shipping policy

1. Service area and availability

We currently accept orders for eligible destinations within the United States. Product and service availability is determined at checkout and during compliance review. We may be unable to ship to some states, territories, remote locations, P.O. boxes, APO/FPO addresses, freight-forwarders, reshippers, or destinations that a carrier will not accept.

An order confirmation does not guarantee shipment. We may cancel an order that cannot be legally, safely, or operationally delivered and will refund amounts captured for the canceled items.

2. Processing and verification

Our normal processing target is 1–2 business days after payment authorization, address review, inventory confirmation, and any required purchaser verification are complete. Weekends and U.S. holidays are not business days.

3. Shipping methods and hazardous materials

Refrigerant cylinders may be regulated as hazardous materials. Eligible products normally move by a carrier service that accepts the specific material, package, and destination. Ground-only service, special packaging, hazard markings or labels, documentation, adult signature, or other controls may apply.

• Standard shipping by an eligible UPS, FedEx, or USPS service is free where the product and destination can be accepted.
• Air, overnight, international, postal, or expedited service may be unavailable.
• We may divide an order into multiple shipments when products have different handling or availability requirements.

4. Delivery estimates

Typical transit after dispatch is approximately 3–7 business days, but the actual time may be longer. Carrier capacity, hazardous-material routing, weather, emergencies, inspections, address corrections, regional restrictions, or other events outside our control can cause delay.

A tracking number may be created before the carrier scans the package. Allow up to 48 hours for the first tracking update.

5. Address, access, and signature

You are responsible for providing a complete, accurate, and deliverable address and for ensuring that the location can lawfully receive the order. Contact us immediately if an address is incorrect. We cannot promise to change an address after processing begins.

• Do not request a carrier reroute or hold that would bypass destination or eligibility review.
• A signature or adult recipient may be required.
• An incorrect address, refused delivery, inaccessible location, or unauthorized reroute may delay or prevent delivery and can affect refund eligibility as described in our Returns & Refund Policy.

6. Tracking and delivery status

When available, tracking is emailed to the address used at checkout. You can also use our Order Tracking page. A carrier scan marked “delivered” is evidence of delivery but does not prevent us from reviewing a timely, documented delivery dispute.

If tracking has not moved for several business days or shows delivery at the wrong location, check the address and surrounding delivery area, then contact the carrier and Cool Gas Depot.

7. Damaged, leaking, missing, or incorrect shipments

Inspect the shipment promptly. If an item is damaged, missing, or incorrect, contact support@coolgasdepot.shop as soon as practical—preferably within 48 hours—and provide:

• order number and delivery address;
• clear photos of the shipping box, all labels, packaging, cylinder, valve, and damage;
• the quantity received and a description of the issue; and
• any carrier report or exception notice.

Keep the product and packaging until we confirm the next step. We may ask the carrier to inspect or retrieve the shipment.

8. Refused, undeliverable, and returned packages

Refusing delivery does not automatically create a refund. A hazardous-material package may incur carrier, storage, disposal, correction, or return charges. After the shipment is safely returned or otherwise resolved, we will review eligibility under our Returns & Refund Policy.

9. Transfer, delay, and availability

Responsibility for loss is allocated under applicable law and any mandatory consumer protections. Nothing in this policy limits rights that cannot lawfully be waived. We are not responsible for a delay caused by the carrier or an event outside reasonable control, but we will provide available tracking and reasonable assistance with a carrier claim.

10. Shipping questions

Email support@coolgasdepot.shop with your order number. Do not include a full payment-card number or unrelated sensitive information.